A quick “noise map” (so you can name what you’re hearing)
When someone calls us, they’ll say “it’s making a weird noise” — totally fair. But the type of sound matters. I’m going to label them the way people actually describe them on the phone.
“Kettle boiling” / rumbling = kettling
Usually heat building up faster than water can move it away. Common causes are limescale or sludge restricting flow, especially around the heat exchanger area.
Banging / thumping
Often caused by sudden changes in flow, trapped air, pump issues, or system circulation problems. Sometimes it’s pipework expanding, but if it’s new and loud, it needs checking.
High-pitched whistling
Can be restricted flow, partially closed valves, or pressure/flow behaving oddly. Sometimes it’s a fan or component starting to wear (you’ll often hear it “spool up”).
Humming / vibrating
Could be pump vibration, a loose panel, or a component resonating. It can sound dramatic even when it’s a small fix — but it still needs checking so it doesn’t become a bigger one.
This page is intentionally not a full troubleshooting course. If you also have no heat/no hot water, use the triage checklist: 10 quick checks before you call.
